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JDpro@gotmyhouseclean.com
(781)456-0701

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Frequently Asked Questions

All Rooms:
- Ceiling fans (dusted)
- Baseboards (dusted)
- Clean & disinfect high-touch areas
- Vacuum hard floors, rugs & upholstery
- Vacuum stairs & Under Furniture
- Mop all hard-surface floors
- Dusting Light switches
- Furniture (dusted & polished)
- Trash (Emptied & relined)
- Window ledges (dusted)
Bedrooms / Living Rooms
- Make beds
- Change linens (if told)
- Hallways
- Staircases
- Table tops
- Electronics
Kitchen
- Clean & Polish Stainless Steel Appliances
- Stove top and stove fan
- Refrigerator’s door, and top of refrigerator
- Microwave (outside & inside)
- Outside of appliances
- Sinks
- All surfaces
- Outside of cabinets
Bathrooms
- Clean & Disinfect Toilets
- Outside of cabinets
- Clean & Disinfect Sinks
- Clean & Disinfect Countertops
- Mirror
- Clean & disinfect Tubs/showers
- Clean & Disinfect Floor
Extras (let us know!)
- Deep cleaning
- Inside fridge
- Inside oven
- Inside cabinets
- Wet wipe window blinds
- Interior windows
Services Not Offered
- Wet wiping of light bulbs
- Cleaning of bio-hazards (mold, etc)
- Hoarding
- Animal waste/litter
- Heavy scrubbing of walls
- Any carpet cleaning
- Putting away dishes
- Washing of exterior windows
Yes. We back all our work with a 100% Satisfaction Guarantee. If you aren’t happy with any area we’ve cleaned, call us within 24 hours and we’ll come back and re-clean that area at no cost.
Yes. We have the best-available insurance, including liability, crime and employee accident coverage that includes your home, and our Team.
None. We will arrive at your home with our own cleaning products and equipment.
It's your choice, but giving us ready access to your home on your day of service is important. Many of our customers prefer to give us a key. Others leave a key in a safe place or provide codes for the garage and/or alarm system.
Pricing is based on the service plan you select and the size of your home. It is best to contact us for an estimate. We will walk you through our cleaning processes and provide you with a price for a service that has been created to fit your specific needs. Enter your zip or postal code on our website. We provide free, no obligation estimates for cleaning service right over the phone or you can fill out our form on our website 24/7!
Modifying your schedule is easy. There’s no question that life can be unpredictable. But, you’ll never need to worry when something unexpected arises. If you have to change a cleaning date, just let us know as soon as possible. We do appreciate notification at least 24 hours in advance.
To achieve the cleanest, healthiest environment for your home, we utilize professional tools to provide homes a deep clean. In addition to cleaning all the areas in your home you'd expect, during the first clean, we will damp wipe your baseboards, windowsills and door ledges – removing the dust and grime buildup. We will vacuum and disinfect all registers and vents, as well as edge all rooms with the vacuum. We will vacuum floor to ceiling in the corners of each room we clean and corner to corner along the tops of the walls to remove any cobwebs and dust. We will spend extra time in the kitchen and the bathrooms to clean away scale and soap buildup on the first visit. We clean the kitchen floor, bathroom floors and the entry foyer. We use proprietary products and HEPA-filtered vacuums to remove allergens out of the air and furniture, as well as cleaning on top of appliances.
We offer various forms of payment options, which can be Venmo, PayPal, Zelle, check or Cash.
Yes! Our job is to learn your home, be familiar with it, and to deliver the same quality of work always.
We love pets and will be very careful around them. Please let us know in advance what kind of pets you have so we can take care to not startle them or accidentally let them outside. We also ask that you secure them as appropriate in case visitors make them nervous.

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Frequently Asked Questions

What's Included?

Is your cleaning service guaranteed?

Are you insured and bonded?

What cleaning supplies or equipment do I need to provide?

Must I be home when you clean my house?

What are your rates for house cleaning services?

How do I cancel or reschedule an appointment?

What is deep cleaning?

How do I pay for my cleaning services?

Will I always have the same cleaning team?

Can my animals be out while my house is being cleaned?